RETURN & REFUND POLICY

Effective Date: July 22, 2025
Company: EASY PEASY GROUP LIMITED
Website: https://taidentech.com
Contact: info@taidentech.com

1. Return Period

You have the right to return your product within 14 days from the date of delivery.

If more than 14 days have passed since delivery, we may not be able to offer a full refund or exchange, except where required by applicable consumer protection laws.

2. Conditions for Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when you received it

• The product must be returned in its original packaging

• A receipt or proof of purchase must be provided

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods (e.g., food, flowers)

• Intimate or sanitary items

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Downloadable software products

• Certain health and personal care items

4. Partial Refunds

In specific situations, partial refunds may be granted, including:

• Books with clear signs of use

• Opened CDs, DVDs, video games, software, or vinyl records

• Items not in original condition, damaged, or missing parts not due to our error

• Items returned beyond the stated return window where accepted at our discretion

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be processed within a few working days and:

• Credited to your original payment method, or

• Issued via bank transfer (for Cash on Delivery orders), where applicable

6. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card provider (if applicable)

3. Contact your bank (processing delays may occur)

If you have completed the steps above and still have not received your refund, please contact us at:

info@taidentech.com

7. Sale Items

Only regular-priced items may be eligible for a refund.

Sale or discounted items may not be refundable unless required by applicable law.

8. Exchanges

We replace items only if they are defective or damaged upon delivery.

If you need to exchange an item for the same product, please contact:

info@taidentech.com

Include your order number and a detailed description of the issue.

9. Return Address

All approved returns must be shipped to:

EASY PEASY GROUP LIMITED
FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING
144-150 TAI LIN PAI ROAD
Kwai Chung
Hong Kong

Customers are responsible for return shipping costs unless otherwise required by law.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return transit.